SOLO Go ("we," "us," or "our") respects your privacy and is committed to protecting the information you share with us.

This Privacy Policy explains how we collect, use, share, store, and protect information through our website, mobile application, communications, and related services used to purchase and create custom insoles.

By using our website, applications, or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Contact, order, and customer information

We may collect information such as your name, email address, phone number, billing address, shipping address, shoe size, and other information you provide when you place an order, contact us, or use our services.

Purchase and payment information

If you purchase products through our website, we may collect and use information related to your order, purchase history, shipping status, and related transaction records. Payments are processed through third-party ecommerce and payment providers, and SOLO Go does not store payment card information directly.

Scan and application information

Our mobile application may collect information related to foot scans, scan-related images, measurements, reconstructed files, and related technical data needed to support scanning and custom insole workflows.

Device and technical information

We may collect technical information needed to operate, maintain, secure, and troubleshoot our website and applications, such as device type, operating system, browser type, app version, IP address, log data, and basic diagnostic information.

Website usage information

We may collect information about how visitors use our website, including page visits, site activity, and related analytics information.

Communications

If you contact us, we may keep records of your communications, including emails, contact form submissions, customer service messages, and related correspondence.

2. How We Use Information

• provide, operate, maintain, and improve our website, applications, and services

• process and fulfill orders

• capture, process, review, store, and use foot scans and related information in connection with our products and services

• communicate with you about your orders, shipping, support requests, promotions, or service updates

• troubleshoot technical problems and maintain system security

• perform analytics and better understand how our website, applications, and services are used

• comply with legal, regulatory, and contractual obligations

3. Marketing Communications

We may send promotional or marketing emails to customers. You can opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us.

Even if you opt out of marketing messages, we may still send order-related, transaction-related, service-related, or legally required communications.

4. Payments

Purchases made through our website are processed by third-party ecommerce and payment providers. SOLO Go does not store payment card information directly.

5. Website and Application Use

Our website allows customers to purchase custom insoles and related products. Our mobile application is used in connection with those purchases to scan feet and upload scan information needed to create custom products.

Information submitted through our website or application is used to process orders, support customer service, and operate our business.

6. Scans, Imaging, and App Data

Our website and mobile application may support foot scanning, order entry, and order submission.

Information entered into our application may be stored locally on a device, transmitted to us, or processed as part of scan functionality, order submission, storage, app support, or related technical operations.

For certain scan workflows, scan-related images or reconstructed files may be processed or temporarily stored by service providers that support scan processing, storage, app functionality, or related technical operations.

7. 3D Scanning Solution with TrueDepth Camera Sensor

Some of our applications may use the device's TrueDepth camera and related sensor data during scanning.

What information does our scanning application (or app) collect using the TrueDepth API?

During scanning, the app may collect front-facing TrueDepth camera depth information, RGB image information, and related camera metadata needed to generate a 3D scan.

For what purposes does the app collect this information?

The app uses this information to process the scan and generate a 3D model of the scanned object as part of the scanning workflow.

Will the data be shared with any third parties?

This information is used to support scanning, scan processing, storage, and related app functionality. It may be processed by service providers that support these functions, but it is not used for advertising, marketing, or other unrelated purposes.

Where will this information be stored?

This information may be stored temporarily on the device during scanning. Depending on the scanning workflow, certain scan-related data may also be transmitted to SOLO Go or processed or temporarily stored by service providers that support scan processing, storage, app functionality, or related technical operations. Information stored locally on a device may remain until manually deleted or until the application is removed.

What's the policy for collection, use, disclosure, sharing, and retention of face data?

Our scanning applications are intended for foot scanning, not face scanning. If face data or other unnecessary imagery is unintentionally captured during scanning, SOLO Go does not use that data for advertising, marketing, or other unrelated purposes. Any such data is handled only as needed to support the scan workflow, troubleshooting, storage, or related service functions described in this Privacy Policy. Face data is not shared with third parties except as necessary to support those functions, and may be removed when no longer needed.

8. When We Share Information

• Within SOLO Go with employees, contractors, and authorized personnel who need access to support our operations, provide customer service, fulfill orders, maintain systems, or perform related business functions

• With third-party service providers that help us operate our website, applications, ecommerce systems, payment processing, hosting, storage, software development, technical support, analytics, maintenance, and scan-processing services

• With shipping, fulfillment, payment, or customer support providers as part of the normal order workflow

• When required by law, legal process, or government request

• When we believe disclosure is necessary to protect rights, property, safety, or the integrity of our services

•In connection with a merger, acquisition, sale of assets, or similar business transaction

We do not sell personal information collected through our website, applications, or services.

9. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, business operations, recordkeeping, legal compliance, dispute resolution, and enforcement of our agreements.

For example:

• order records, scan records, and related business records maintained by us may be retained indefinitely

• some scan-related images or reconstructed files handled by service providers may be retained temporarily and deleted on a rolling or periodic basis

• information stored locally on a device may remain until manually deleted or until the application is removed

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information collected through our website, applications, and services.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Users are responsible for protecting shared devices and managing locally stored data when appropriate.

11. Children's Privacy

Our services may involve information relating to minors when that information is submitted by a parent, guardian, or other authorized person in connection with a legitimate order or service workflow.

Our website and applications are not intended for independent use by children. If we learn that information was collected directly from a child in a way not permitted by applicable law, we will take appropriate steps to address it in accordance with applicable law.

12. Your Choices and Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of certain personal information, subject to applicable law and any legal or contractual recordkeeping requirements.

If you submit information for another person through our services, you are responsible for making sure you have the authority and any required permissions to do so.

13. Cross-Border Transfers

If information collected through our website, applications, or services is transferred to or accessed from outside your state or country, we will take reasonable steps to protect it in accordance with applicable law.

14. Third-Party Services and Links

Our website and applications may rely on third-party services or infrastructure that support hosting, storage, diagnostics, analytics, payment processing, software maintenance, ecommerce functionality, or scan processing. Those services may process information on our behalf under appropriate contractual or operational controls.

Our website or applications may also contain links to third-party websites or services. We are not responsible for the privacy practices of third-party sites or services that are not operated by us.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may update the date at the top of this policy and, where appropriate, provide additional notice through our website, applications, or other reasonable means.

Your continued use of our website, applications, or services after an updated Privacy Policy becomes effective means you accept the updated policy.

16. Contact Us

To make a privacy-related request, please contact us through our Contact page at https://sologo.com/pages/contact or by email at customercare@sologo.com.

Last Updated: April 2, 2026